Posts

Recognizing Customer Service

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I would like to recognize two exemplary customers service I received this week.    First was the salesperson from Yes in Queensbay Mall. I was considering to subscribe to the new FIZ unlimited broadband service from Yes. Even though my house is within the coverage service, I wanted verification on the stability and the speed before committing to the two year contract. I called their careline and was recommended to visit their outlet in Queensbay in order to get one of their technicians to my house to check on the service stability. However, during my visit, I was told that they are short handed and suggested I take back one of their units (after placing a RM400 deposit with them).   Luckily for me, one of the salesman - Razak volunteered to come with me to my house to perform the check after I told him that I will sign up for the plan immediately if the service stability is proven. He spent close to two hours at my house checking on the signal quality and perfo...

Problems With S View Cover for Note 3

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Note 3 is already more than a year old and is superseded by Note 4. However, I have had it for slightly over 6 months.  I decided to treat myself with the S View cover mainly because it allows me to take pictures without unlocking my phone. I missed a few photo opportunities while struggling to unlock my phone. Sadly, I was not aware of the many issues plaguing this product. The following are the ones I am aware of. Repeating Calendar Events Calendar events keeps repeating themselves even after we dismissed them. Initially I thought it was because I did not dismiss the event correctly. However, I found the following thread discussing the issue. The problem is the S-Planner for Note 3 which comes with KitKat is not compatible with S-View cover. A temporary fix is to install the S-planner for S5. The apk is available from XDA Developer . Note that you will need to reinstall the apk each time you reboot the phone. This problem does not affect everyone. Some of my friends ar...

Android Phone Mobile Data Leak

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I recently noticed that my android phone was incurring data charges (while I was not on data plan). Initially, I thought it might be due to a virus, rogue app or some setting I may have accidentally activated. In order to trace the issue, I started removing apps from my phone, but the data charges kept happening. On the first day the charge was RM5 but subsequently it ranged between 2 cents to 20 cents. In order to stop the hemorrhage, I activate a one month plan. The one month plan was RM 30 for 30 days, but the unknown data usage had already cost me RM 15 without any benefit to me. I also tried resetting the phone to factory mode, but found that the phone automatically restored some of the applications that were still installed - great feature, but not when I am troubleshooting this data leech on my phone. Resetting the phone helped in resetting the data counter and allowed me to see the amount of data consumed. It was the background data were incurring the cost of my mo...

Mini Comic Fiesta in Penang Times Square

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Recently we had the opportunity to visit the mini comic fiesta held at Penang Times Square.  My son noticed the banner promoting the event and wanted to learn more about it. The event lasted for two days. We had to pay an entry fee of ten ringgit per person for a one day entry pass. We arrived at Penang Times Square around noon and decided to have lunch before going into the exhibition. At the food court there were quite a few people dressed up in comic characters. A few of them carried props of giant guns and swords. Some of the costumes look extremely uncomfortable, but was interesting to look at. When we finally entered the hall, there were a lot more people dressed as comic characters. The place was filled with anime related merchandise. There were also a few stores promoting online games. My son bought buttons and a t-shirt. My daughter felt bored and told me that she came along for lunch and was not really interested.  My son commented that this was called a comic ...