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Showing posts with the label Warranty

Importance of Warranty

Introduction
I remember reading sometime ago of a bad experience of somebody buying a computer from Best Buy and then her mouse broke. She tried to claim on the warranty but was given the runaround. Finally, when she convinced the shop to fix the mouse, it took more than 6 months to get it "fixed".

This story shows that we should not waste money on unnecessary warranty. However, from my own experience, I found warranty and extended warranty to save me on several occasions.

Warranty saved my butt
I bought an Axim x50v a couple of years back and had extended the warranty to 3 years. The PDA died within days after its 1 year anniversary. However, with the warranty, I was able to get a replacement. The unit cost me RM 2K/- at the time.

In another case, I bought a Samsung LCD monitor. At the time, they had a promotion and came with 3 year warranty. Again, a few days after its first year anniversary, it just went black. This time the distributor claimed it was out of warranty. Luckily,…