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Showing posts from March, 2015

Recognizing Customer Service

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I would like to recognize two exemplary customers service I received this week. 
First was the salesperson from Yes in Queensbay Mall. I was considering to subscribe to the new FIZ unlimited broadband service from Yes. Even though my house is within the coverage service, I wanted verification on the stability and the speed before committing to the two year contract. I called their careline and was recommended to visit their outlet in Queensbay in order to get one of their technicians to my house to check on the service stability. However, during my visit, I was told that they are short handed and suggested I take back one of their units (after placing a RM400 deposit with them).  
Luckily for me, one of the salesman - Razak volunteered to come with me to my house to perform the check after I told him that I will sign up for the plan immediately if the service stability is proven. He spent close to two hours at my house checking on the signal quality and perform the speed test. I suspect…