Strovek Writes


Showing posts with label Appreciation. Show all posts
Showing posts with label Appreciation. Show all posts

Wednesday, November 30, 2016

Shell Craft

My uncle recently shared with me his retirement hobby - art using shells. I thought of sharing here for all of you to enjoy.

 Here is the nativity scene:

 Year of the Rooster:

Going to a Christmas party:

Sunday, March 15, 2015

Recognizing Customer Service

I would like to recognize two exemplary customers service I received this week. 

First was the salesperson from Yes in Queensbay Mall. I was considering to subscribe to the new FIZ unlimited broadband service from Yes. Even though my house is within the coverage service, I wanted verification on the stability and the speed before committing to the two year contract. I called their careline and was recommended to visit their outlet in Queensbay in order to get one of their technicians to my house to check on the service stability. However, during my visit, I was told that they are short handed and suggested I take back one of their units (after placing a RM400 deposit with them).  

Luckily for me, one of the salesman - Razak volunteered to come with me to my house to perform the check after I told him that I will sign up for the plan immediately if the service stability is proven. He spent close to two hours at my house checking on the signal quality and perform the speed test. I suspect that he skipped dinner on that day. He also took the time to explain to me the differences between the various services and how the signal strength affects the internet speed. The FIZ plan was limited to 1 Mbps with no quota. However, based on the signal strength, I would only get a fraction of the speed. Based on the finding, the plan was not suitable for me. Even though Razak has been with the company for six months, he is very knowledgeable about the service. I hope the company recognizes his contribution and feel that he is an asset to them.

The second person was the Telekom’s technician who came to my house to fix my Streamyx connection. I have been complaining about the service quality in my house for more than two months and have submitted more than six reports. The earlier technician placed the blame on my modem and each report was closed with problem resolved.

However, this technician was different, first he checked on the phone and then after a few minutes was able to identify the cause. He fixed the connection on the telephone in the hot sun. It was a faulty cable connection and only took 10 minutes to fix but my family suffered two months of frustration. It is sad to see how Telekoms have outsourced their services to incompetent technicians when they have such capable technicians in house.

Monday, June 23, 2014

Batman Exhibit in Pavilion Kuala Lumpur

It was a treat to come across the Batman exhibit at the Pavilion Shopping Centre in Kuala Lumpur. I was there for lunch with my family during the school holidays. It really brought back memories of when I used to read the comics and watch the old goofy series on television.

My children did not share my enthusiasm, I guess they are more into cartoons like Phineas and Ferb. It was an opportunity to see how Batman had changed over the years. My children were surprised to hear about Penguin and Joker.

The first thing that caught my attention was the bat-mobile. It looked great from the upper floor but not as good close up.

Since it was a marketing event, I guess I should not be surprised by the things offered at the venue. A bottle of water with the Batman cover over it was RM8/-. My daughter asked who would pay for that especially when an equivalent bottle of water only cost 80 cents. The TouchNGo card cost RM35 with zero value on it and the t-shirt sold there was RM150 a piece. There was an exclusive area for those who spent more than RM 200 there. I wondered what was in there but was not willing to pay for the privilege.

I guess it is a good 75th Anniversary to the great detective.

Here is the collection of photos I took from the event.

Wednesday, March 26, 2014

Impression of Singapore

A couple of weeks ago, I had an opportunity to go on a trip to Singapore. I have not been to the city state for more than 15 years and was interested in seeing how it has changed. The first impression was when we landed. By the time we reached the baggage claim area, our bags were ready for us. I have not seen such efficient baggage handling anywhere else. Usually, you had to wait at least five to ten minutes before the first bag will appear on the carousel.

On the way to our hotel, the driver told us that they were still not satisfied with their performance and are working on improving the number of flights they can handle. There are two runways at the airport - one for landing and one for takeoff.

We only went around the area around our hotel. There were many underground walkways joining the MRT (train) and also the various building. One of these areas was large enough for the children and teenagers spend their time roller blading and break dance without having to worry about traffic or rain.

It is hard to imagine Marina Bay was built on reclaimed land. The man made lake in the middle can be used to supply drinking water to Singapore. The area houses the only casino in Singapore, a few gardens (Silver Garden, Golden Garden, Dragon Fly Bridge etc.) and a very nice jogging track. Above all, you could walk around the area at night without fear. I did not feel safe walking in the dark since being mugged a couple years ago, but I felt very safe in Singapore.

The MRT was also well designed. Even though you might need to transfer to different MRT lines, you just need to pay once, similar to the airline where you book the trip to your destination and do not have to confirm each leg of the flight.

The one thing that Singapore shares with other big cities in the world is the traffic jam. Even though it is costly to own a car in Singapore there are still a lot of them on the road.

Singapore is a great place to visit, but is costly. As a visitor I like the facilities that are available, but I cannot help but wonder what it is like for the normal citizens there. It must be difficult to make ends meet.